Frequently Asked Questions

Products - Energy + Focus

If you are drinking coffee daily, or drinking energy drinks daily, you absolutely should use our ENERGY + FOCUS daily. It’s ingredients are far superior to coffee and other energy brand drinks.

The best time to drink ENERGY + FOCUS is when you're tired, losing focus, or wanting to feel more productive. If you sleep normal hours at night, and don't work nights, we recommend using ENERGY + FOCUS before 5 pm or earlier depending on your body, so you're sleep isn't affected.

ENERGY + FOCUS has different ingredients than PRE therefore you can take them both as needed.

ENERGY + FOCUS doen't have a cycle option like PRE.

There is a big difference between PRE and ENERGY + FOCUS. PRE is designed to expand your capillaries and arteries, and increase blood flow for maximum circulation during a workout. PRE also helps your body to recover and is designed with the option to be used as a series if that works best for you. There are 3 formulas (PRE Caffeine Free, PRE, and PRE+) that you can rotate through daily, weekly, or monthly. Many customers feel best on one formula which is great too!

ENERGY + FOCUS helps you create alertness and focus for your day. Whether it is to go to work/school, speak in front of a group, or take a test.

ENERGY + FOCUS is designed to give you mental clarity and alertness for 6+ hours. The main difference is that it does not expand your cardiovascular system to get your body ready to move as PRE does for your workouts.

Products - PRE

We are the only company to produce a PRE workout system that takes the guess work out of cycling on and off! If you prefer to stick with one formula, then we offer PRE Caffeine Free, PRE, and PRE+ to fit the needs of everyone.

PRE is the first ever pre-workout system created so you can dominate and not over stimulate. We offer 3 unique formulas including PRE Caffeine Free, PRE, and PRE+.

In short, no you do not have to cycle on and off of the 3 different formulas of PRE. You can choose to cycle on and off of them in order to take breaks periodically from stimulants. At the same time, many customers prefer to only drink their favorite formula that they feel enhances their performance the best. Either way is fine!

You have 2 options. Option 1 is that you can utilize the system that we designed and cycle on and off of the 3 different formulas. Option 2 is that you can find the formula that works best with your body and stick with that one or you can cycle between 2 instead of all 3. The beauty of our system is that each person can personalize it in the way that works best for them.

Daily, Weekly, or Monthly! Or just order the Sampler Box. Click here to buy a sampler box.

15-20 minutes prior to your workout or fitness activity.

PRE Caffeine Free comes in 2 flavors: Pina Colada and Strawberry Watermelon. PRE comes in 2 flavors: Apple Crisp and Orange Tango. PRE+ comes in 2 flavors: Lemonade and Black Cherry Vanilla. Simply pick the formula and flavors that you like best. You can also buy our PRE Sampler to taste them all!

PRE Caffeine Free is safe to use during pregnancy and during nursing. As always, please consult with your health provider.

The tingle comes from one primary ingredient, Beta-Alanine, which increases blood flow to your muscles and skin essentially preparing you for your activity or workout.

During your activity or workout, Beta-Alanine removes lactate from your muscles. Lactate causes your muscles to fatigue faster and also makes you sore after your workout. Removing lactate will promote endurance and boost strength. 

Products - Protein (Out of stock)

TruLabs Protein is currently out of stock.

We use a Whey concentrate. We tested isolates and plant proteins but nothing could beat the results of the whey concentrate that we use here at TruLabs

TruLabs Protein is currently out of stock.

No it is not. PROTEIN contains 130 calories which the FDA does not consider a complete meal replacement.

There are many recipes available listing ingredients you can add to PROTEIN to make it a meal replacement if needed.

Products - Sleep

Yes, it does.

We formulated and designed our SLEEP product to protect you from morning drowsiness. You will wake refreshed and ready for the day after you experience abundant REM cycles.

You should drink SLEEP 15 minutes before going to bed. Please allow yourself a minimum of 7-8 hours of sleeping period when taking SLEEP. If you don’t have that much time before you have to wake up, take half of the packet. SLEEP is formulated to give you 7-8 hours of quality sleep.

Deep, quality sleep can include dreaming, so SLEEP will promote dreams in some people.

General

No, in fact many of our customers don't workout. We offer many great tasting products that will support you whether you workout or not.

First, HYDRATE replenishes 503mg electrolytes, replenishes 18 vitamins and minerals, and contains 4 immune boosting ingredients. Next, ENERGY + FOCUS gives you 6+ hours of focused energy to knock out your to-do list. Lastly, SLEEP will promote falling asleep fast and staying asleep so you wake up feeling refreshed. However, our PRE system which includes PRE Caffeine Free, PRE, and PRE+, is specifically formulated to support activity or working out.

Yes, absolutely. Our products contains zero illegal drugs of any kind. Depending on how rigorous your drug-testing procedures, we recommend showing your coach or administration our supplement facts panel.

1. Sign up for a TruLabs subscription to receive 15% off your order. Energy + Focus Frost is excluded from subscriptions for now.

2. You'll be sent an email to activate your account. This will make you set up a password. You have to do this so you can log into your account later if you need to change anything.

3. You will receive your order every 30 days. You can log into your account at any time to change your order frequency, skip a month, or cancel your subscription.

4. To update your address or payment information, you log into your account and select the edit button. Next, select the billing button. You can then edit your address and/or payment information.

5. You can also email us at info@trulabs.com for help.

Log into your TruLabs account. Click the edit button and then you will see a cancel subscription button. Click the cancel button and you will be asked why you are canceling. You must submit your response or it will not cancel your subscription.

Please cancel at least three days before the next shipment date or the system will automatically charge you for the next month.

Or email us at info@trulabs or call 888-609-1416 so we can help.

Yes, if you are in the same household. However, if that second person has a different address you will need to create a separate account for them.

Returns
If for any reason, within 60 days from date of purchase, you are not completely satisfied with your order we will refund the purchase price upon receipt of the return shipment.

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be sent to us and received before the refund will process.

Gift Cards are not refundable.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. This will not be refunded. There are certain situations where only partial refunds are granted.

Refunds
Once your return is received, we will send you an email to notify you that we have received your returned item.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@trulabs.com.

Exchanges
We only replace items if they are defective or damaged. If an item is opened we can not replace it. If you need to exchange it for the same item, send us an email at info@trulabs.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should contact us at info@trulabs.com to get a return label.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Yes we do, Please call 888-609-1416 or email us at info@trulabs.com. We have had overwhelming success with our vendors and they replenish TruLabs inventory monthly.